1. When the delivery timeframe begins

The delivery timeframe begins only after:

• Your payment has been successfully approved
• Your order has passed any required payment or fraud review
• EverSong has received all required personalization details
• Your instructions are sufficiently complete and clear for production to begin

If all required information is submitted correctly with the order, the timeframe normally begins when the order is confirmed. If we need clarification or missing information, the timeframe begins or resumes when we receive the necessary response.

2. Personalized production is not instant delivery

Your purchase is not a pre-existing song that becomes available immediately after checkout. EverSong uses the information in your order to produce a personalized song for the requested person, story, and occasion. The digital audio file is delivered after this production process is complete.

3. How your song is delivered

Your completed song is normally delivered to the email address used for the order. The delivery message may contain an audio file, a secure download button, or a link that opens the digital file. We may also make the file available through an order status page or another digital delivery method communicated to you. No physical package will be sent.

4. Customer email responsibility

You are responsible for entering a complete and working email address at checkout. Review it carefully before placing the order. You should also check your inbox, spam, junk, promotions, and blocked-sender folders. If the email address is incorrect or changes after purchase, contact us with your order number and the correct address. We may request information to verify that you are authorized to access the order before changing delivery details.

5. Delays caused by missing information or changes

Production may be paused if important details are missing, contradictory, unclear, or require confirmation. Customer-requested changes made after production begins can also extend the original delivery estimate. Time spent waiting for a customer response is not counted as production delay by EverSong. A substantial change to the recipient, story, language, genre, concept, or instructions may require a new order or an additional fee.

6. Estimated timeframes and unexpected delays

Delivery timeframes are estimates unless the applicable product page or order confirmation expressly describes one as guaranteed. Although we prioritize orders according to the selected option, occasional delays can occur because of unusually high order volume, technical problems, payment review, service interruptions, emergencies, or events outside our reasonable control.

If we expect a material delay, we will make reasonable efforts to contact you. If a paid expedited option is materially delayed for reasons within EverSong’s reasonable control, the remedies described in our Return & Refund Policy apply.

7. Revisions and updated files

The original delivery option applies to the first completed version unless the product page or order confirmation states otherwise. A revision has its own reasonable production period and is not automatically subject to the original Standard, Express, or Rush VIP timeframe. When a revised file is delivered, use the latest version identified by EverSong.

8. If your delivery email does not arrive

Before contacting us:

• Check spam, junk, and promotions folders
• Search your inbox for “EverSong”
• Confirm that the selected delivery timeframe has passed
• Confirm the email address entered with the order

If the timeframe has passed and you still cannot find the delivery, email eversong@eversong.online with your order number and purchaser name. We will verify the order and resend the delivery when appropriate.

9. Download problems and expired links

If a delivery link does not open, has expired, or the file cannot be downloaded, contact us. We will make reasonable efforts to provide a replacement link or another way to access the purchased file after verifying the order. Do not publish a private download link publicly, because anyone who receives the link may be able to access the file.

10. Save a personal backup

Download your completed song promptly and save a backup on a device or storage service you control. EverSong does not guarantee that download links or hosted files will remain available indefinitely. If you later lose access, contact us with your order details. We will try to assist, but permanent archival storage is not included unless expressly stated with the purchased service.

11. Gift orders

Unless a separate recipient delivery option is offered and selected, the completed song is sent to the purchaser’s email address. The purchaser is responsible for sharing the song with the intended recipient. To protect order privacy, we may communicate account, payment, revision, and refund details only with the purchaser or another person whose authority we can reasonably verify.

12. Related policies and legal rights

Cancellations, refunds, technical problems, and remedies for delayed or nonconforming services are governed by our Return & Refund Policy and Terms of Service. Nothing in this Digital Delivery Policy limits a delivery, performance, refund, correction, replacement, or other consumer right that cannot legally be excluded.